ManagedPMO: Smart Property Management for Asia-Pacific

Across much of Asia, property management still ran on paper: tenant complaints logged in ledgers, utility meters read and transcribed by hand, bills settled in queues at the management office. For property developers and facilities teams, these manual processes meant slow response times, limited visibility and an experience that fell short of the buildings themselves.

Digitising this world could not stop at software. Physical access — doors, lobbies, elevators — had to become part of the same system, which meant bridging cloud software with on-site hardware such as QR scanners and elevator relay controllers, and doing so dependably enough for flagship developments to trust it with day-to-day building operations.

Working with RoboMo Inc., Seditio built ManagedPMO as a smart property management platform that brings the core of building operations online: tenant issue management, utility readings and online bill payment in one place, replacing the paper-driven processes that preceded it.

The platform extends beyond software into end-to-end IoT access control, with QR scanners and elevator relay controllers connecting the physical building to the digital platform. Residents and tenants interact with their building through the same system that management teams use to run it.

Technically, ManagedPMO is delivered as a progressive web application with serverless continuous deployment, so property teams and residents get a fast, app-like experience on any device, and new capabilities ship continuously without disruptive upgrade cycles.

ManagedPMO is used by property developers including Hong Kong Land, Primary Homes and Momentum, and has grown at an average of two new customers per month. What began as a replacement for paper processes now runs tenant services, utilities, billing and physical access control across its customers' developments.